Initiate timely telephone calls or emails to the customer to obtain loads or pass along needed information including shipping details. Negotiating rates and arrange for the on-time pick-up and delivery schedules of all the company truck. Managing truck drivers’ schedules and routes and scheduling freight to be picked up and delivered. Reviewing logs of truck drivers. Directs and assists drivers with suggested and recommended posted routes, on-road maintenance issues, and safety related matters. Provide excellent customer service by establishing a rapport with company clients and customers. Ensure that all customer requests, complaints, and inquiries are tracked and handled promptly. Documenting all calls, deliveries, routes and times for pickups and deliveries. Completing paperwork related to shipments. Performs any additional functions needed to meet the goals of the department.