Business Need / Purpose of Role:

To support the Weir Minerals Mongolia business by providing:
• Focused aftermarket support to Oyu Tolgoi to ensure strong original equipment, spare parts and service business performance.
• Understanding of the most crucial needs of the customer, engaging all necessary integrated solutions, product and service specialists to provide outstanding levels of customer service.
• Relationships with the customer through face-to-face contact, fostering trust, reliability and strength through knowledge of Weir’s products and services.
Key Responsibilities and Specific Accountabilities: (results this role is expected to accomplish)
Strategies & General Management
• Promote We are Weir and live by Weir Values
• Management of key equipment install base and ongoing performance analysis.
• Commissioning, troubleshooting and aftermarket support of Weir products supplied to Oyu Tolgoi.
• Drive continuous improvement initiatives and trials across site focusing on pumps, valves, cyclones and lining performance enhancement to deliver value to Oyu Tolgoi.

Reporting
• Create equipment inspection (disassembly & assembly) report as per standard and customer requirement
• Ability to read and interpret engineering drawings
• Regular detailed measurement of TOC “Total Ownership Costs”, whereby reporting of current TOC, improvement and savings is a routine activity.

• Trial proposals to be presented based on a commercially justifiable business case to improve the customer’s TOC.
• Report weekly on past and planned activities and Continuous Improvement initiatives and provide details of significant opportunities.
• Report customer complaints and follow up Non-Conformance process until closure. Follow up root cause analysis and ensure corrective actions are implemented for customer quality issues.

Customer Liaising/Networking
• Build rapport and respect as the trusted advisor representing Weir at the Customer site.
• Ensures Customers receive first-class customer care and service as measured via the Weir Net Promoter System (NPS); where customer feedback is monitored, and action plans put in place to bridge any gaps in the Customer’s perception of Weir Minerals.
• Support Key Account & Sales Managers, product and service specialists through joint sales & technical calls.
• Train key Customer personnel in the application and operation of Weir equipment.

Communications / Negotiations & Interactions
• Maintain a comprehensive knowledge of industry processes, competitors and commercial influences.
• Be the voice of the customer within Weir Minerals to deliver the desired outcomes for the Customer and Weir.
• Take responsibility for customer relationships and add value to their business.

Education and/or Experience:
Background in Mechanical Engineering or mechanical trade qualification and experience working with processing equipment
Minerals processing experience and process knowledge
Experience in the use of structured problem solving and continuous improvement tools and reporting.

Language Skills:
Mongolian and English.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Advanced problem solving and troubleshooting capability in a technical environment.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

Computer Skills:
Excel Spreadsheet, Word Processing, PowerPoint, Outlook, Teams, SAP

Work Environment:
Moderate office environment with regular exposure to loud mine sites.
Appropriate PPE should be worn in sites and workshop environments.

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

INTELLECTUAL
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

INTERPERSONAL
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

SELF MANAGEMENT
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

Stakeholders
Internal stakeholders
•Department Director & General Manager
•Country Manager Mongolia
•Service Manager
•Key Account Manager
•Customer Service Teams
•Technical Manager
•Integrated Solutions Team
•Supply Chain Team
•External stakeholders
•All areas/staff within Weir Minerals Asia

Health, Safety & Environment
While at work a worker must:
•take reasonable care for their own health and safety
•take reasonable care for the health and safety of others, company property and equipment; and the prevention of environmental harm
•adhere to their respective level of responsibilities aligned to this position as outlined in the Duty of Care
•comply with any reasonable instructions, policies and procedure given by WEIR Minerals
•Breaches of this duty may result in termination