• Assist clients by troubleshooting technical issues and providing clear, step-by-step guidance.
• Communicate with clients to identify their needs, resolve concerns, and ensure satisfaction.
• Learn and understand our products in-depth to provide effective solutions and ensure clients can fully utilize our technology.
• Log technical issues and track resolution progress through our ticketing system.
• Participate in product training sessions for clients and internal teams.

• A degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 1-2 years of experience in a technical support, IT, or customer service role.
• Excellent communication skills, with the ability to explain technical concepts clearly and concisely.
• A problem-solving mindset and the desire to help others succeed.
• Ability to work both independently and as part of a team.

We Offer:

• Competitive salary and benefits package.
• A collaborative work environment with ongoing training and development opportunities.
• Flexible work options, including remote work.

If you are excited about helping clients succeed and eager to build your career in technical success, we’d love to hear from you! Please submit your resume.