POSITION SUMMARY
The Country Service Manager is overall responsible for the commercial and operational
management of the Service network in the country.
● Lead the planning, ramp-up and management the Service network
● Lead a team responsible for Repair, Customer service and Supply chain
Operations
● Represents AMS in the Country management organization.
The key objective is to ensure the Service network delivers a fast and high-quality
service at the right cost.
Target is to increase consumer retention and maintain a sustainable and profitable
Service network

KEY RESPONSIBILITIES
▪ Develop, implement and maintain the service network of company owned and
sub-contracted service centers.
▪ Drive regional initiatives to align & standardize repair processes to achieve
quality and efficiency.
▪ Work together with the rest of the Regional and Country organization to
implement new requirements and/or projects
▪ Implement pre-defined key performance metrics to actively monitor performance
on a regular basis.
▪ Initiate regular business reviews, operations reviews and auditing.
▪ Implement and create Value Added Services for the service channel network and
customers.
▪ Ensure repair & logistics operations readiness for NPI
▪ Responsible for ensuring sufficient spares parts are planned, forecasted and
ordered. Continuous inventory optimization vs service quality
▪ Responsible for spares importation process to Mongolia
▪ Coach and lead a competent results-oriented team. Identify development needs
and take the necessary actions.
▪ Create and clearly communicate strategy and targets consistent with the
Regional After Market Services strategic goals and the needs of the Country
Organisations.
▪ Monitor and develop a good knowledge of competitor operations and activities
within the country.
▪ Other duties and responsibilities assigned by management

QUALIFICATIONS
Education: Bachelor’s degree in engineering, Supply Chain or Business Management.
Master’s degree will be a plus but not mandatory
Experience: 10 years relevant experience in Supply Chain/ Logistics/ Operations
Management or Customer Care Management or Service Center Management
Skills:
● Good understanding of high volume process and performance management in low
cost environment
● Proven experience in out-sourcing and Vendor Management (Commercial,
Relationship & Performance management)
● Excellent written and verbal communication in English and local language towards
all levels
● Able to work independently and cross functionally with a start-up mentality
● Good influencing skills across organizational and cultural boundaries
● Good understanding of Reverse supply chain operations and Circular Business
model
● Good understanding of IT tools, Repair and Refurb tools
● Good understanding of country and consumer legislations
● Strong English and local communication skills, ability to work in a fast-paced
environment
● Project Management skills, certifications will be a plus

WORKING CONDITIONS
The manager is expected to work on-site.