• Sell tour packages and car rental services online and over the phone.
• Coordinate and ensure the smooth operation of tour packages and car rental services.
• Ensure compliance with company policies and regulations while maintaining customer satisfaction and service reliability.
• Address customer needs, requests, and complaints, taking necessary corrective actions when required.
• Communicate and collaborate with financial and relevant departments to meet customer requests and requirements.
• Provide necessary support and assistance to customers during their rental or tour experience.
• Perform quality controls and monitor production KPIs
• Find ways to increase the quality of customer service

Job requirements

• At least 2 years of experience in customer service within an international or service-oriented organization.

• Advanced proficiency in English.
• Strong organizational and workload management skills.
• Excellent communication and teamwork abilities.
• Proficient in computer skills.
• Knowledge of coordinating daily customer service operations.
• Proactive, motivated, and open-minded.
• Proven work experience in the tourism or hospitality industry.
• Knowledge of organizational effectiveness and operations management
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills